ADA compliance
Macon Area Chamber of Commerce ADA POLICY
Accessibility – The Macon Area Chamber of Commerce service is accessible to persons with disabilities. The Macon Area Chamber of Commerce has contracted through OATS, Inc. buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders use lifts and ramps, and secure wheelchairs. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. Public information is available in alternative formats upon request.
To request a ride with OATS please follow this link.
Reasonable Modification Policy – Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 660-385-2811or email us at director@maconmochamber.com. Please submit requests at least the day before the trip. Macon Area Chamber of Commerce will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints – If you have a complaint about the accessibility of our transit system or service,or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. You can find the Complaint Form here.
If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at 660-385-2811 or director@maconmochamber.com .
Director
Macon Area Chamber of Commerce
102 Vine Street
Macon, MO 63552
If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our ADA complaint form at director@maconmochamber.com, or request a copy of the form by writing or phoning Macon Area Chamber of Commerce 102 Vine St Macon, MO 63552 at 660-385-2811.
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Your name, address, and telephone number. (See Question 1 of the complaint form.)
How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to the address listed below:
Executive Director
Macon Area Chamber of Commerce
Sharon Scott 102 Vine Street
Macon, MO 63552
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as Braille or large print, we can assist you. Please contact us at 660-385-2811 or director@maconmochamber.com.
How will your complaint be handled?
Macon Area Chamber of Commerce investigates complaints received no more than 180 days after the alleged incident. The Macon Area Chamber of Commerce will process complaints that are complete. Once a completed complaint is received, the Macon Area Chamber of Commerce will review it to determine if the Macon Area Chamber of Commerce has jurisdiction.
The Macon Area Chamber of Commerce will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, the Macon Area Chamber of Commerce may contact you. Unless a longer period is specified by the Macon Area Chamber of Commerce, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, the Macon Area Chamber of Commerce may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, the Macon Area Chamber of Commerce will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken as a result of the investigation. If you disagree with the Macon Area Chamber of Commerce determination, you may request reconsideration by submitting a request in writing to the Macon Area Chamber of Commerce executive director within seven (7) days after the date of the Macon Area Chamber of Commerce letter, stating with specificity the basis for the reconsideration. The executive director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the executive director will issue a determination letter to the complainant upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage you to file a complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.
Missouri Department of Transportation
External Civil Rights Division
Title VI Coordinator
1617 Missouri Blvd.
P. O. Box 270
Jefferson City, MO 65102-0270
www.modot.org
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590